Matthew Tomsho’s Developing Customers that Last a Lifetime Done-For-You Program

It isn’t enough to declare “Customer satistfaction is Job One”, or “Our Customers are our most valuable assets”.  You need to show them each and every day, even long after they have purchased your product or service. I can show you how to do that, or I can do it for you.  Just like my coaching program by the time my team and I finish your customer retention program you will:

• Hit your customers’ hot buttons giving them the service and attention they desire and to have them come back to you over and over again.
• Deliver the kind of service and follow up your customers want in ways that won’t break the bank.
• Minimize problems by knowing when it is time to change things and where to change them. 
• Build the internal teams you need to execute all of the plans and systems.

When you sign up for my “Done-For-You” program here is what you get:

1. An initial meeting at your offices to discuss where you are, where you want to be, your customers, and your available resources.

2. Interviews with you, your customers, and your employees obtaining the information we need to start developing the correct programs to reach your goals.

3. Design of systems and recommended software and third party services

4. Implement new systems, train your staff, and monitor results from each program’s implementation.  Make needed changes depending on circumstances.

6. Twice monthly 60 minute private phone calls to discuss progress and resolve issues. 

7. Unlimited email access to me on issues related to implementation as we move forward.

8. Unlimited cell phone access to me on issues related to the implementation

9. A final wrap up call (or meeting depending on circumstances) to review all procedures and actions put into place, all processes documented and personnel and skill sets required to maintain all new systems.

10. 6 months unlimited email access to me on issues that may come up after implementation, and possible expansions or changes to programs.

11. 6 months of twice monthly 30 minute calls to discuss issues that may come up after implementation, and possible expansions or changes to programs.

One last thing...

I am so confident that by working with me you’ll create customers that will last a lifetime, that I’m going to make you a promise… wait, I'll make it a a guarantee:

Matt Tomsho’s "Ideas Plus Action" Guarantee:
If at any time during our engagement, you are not completely and utterly satisfied that I’ve shown you ways to create customers that will last a lifetime, implemented what we agreed to, AND better yet, shown you how to actually MAINTAIN everything to keep your customers coming back; then we will part ways with no hard feelings and I will return your investment in FULL!

I only have 2 slots left at this time for the done for you program!